Privacy policy
This English version is a courtesy translation. The Spanish text is the legally binding version.
1. Basic information (first layer)
- Data controller
- SmartAtelier (Tax ID: 45986858Z)
- Purpose
- Managing B2B demo requests, providing the SaaS and AI solutions, managing client accounts in the Backoffice, sending B2B commercial communications and providing technical support.
- Legal basis
- Performance of pre-contractual measures/contract (demo request or service contracting) and the data subject's consent.
- Recipients
- Cloud infrastructure providers, AI processing services, payment gateways and software tools essential to providing the service.
- Rights
- Access, rectification, erasure, objection, restriction and portability.
- Privacy contact
- info@smartatelier.ai
2. Who is the data controller?
The controller of personal data collected through www.smartatelier.ai is SmartAtelier, Tax ID 45986858Z. For any query relating to data protection and privacy, you may contact our team at info@smartatelier.ai.
3. Personal information we collect
SmartAtelier collects the information needed to provide B2B software and Artificial Intelligence services:
- Identifying and professional data
- First name, last name, atelier/company name, corporate role and sector of activity.
- Corporate contact data
- Professional email address, corporate telephone number and physical company address.
- B2B account and configuration data
- Backoffice access credentials, platform configuration preferences, catalogue rules and request history.
- Technical and browsing data
- IP address, platform usage data, technical cookies and performance metrics to optimise the AI infrastructure and security.
- Billing and payment data
- Business tax data and payment information handled through certified encrypted gateways (PCI-DSS).
4. How do we obtain your data?
- Directly from you
- When you request a B2B demo, complete contact forms, register in the Backoffice or contract our services.
- Automatically
- Through cookies and technical analytics technologies while browsing www.smartatelier.ai.
- Through use of the service
- Data generated during interaction with the AI suite and the Backoffice.
5. Purpose of processing
We process personal information for the following strategic and operational purposes:
- Commercial management and B2B demos
- Process, schedule and deliver personalised software demonstration sessions.
- Service provision and maintenance
- Provide access to the Visual AI Composer, Conversational Agents on WhatsApp/Web and the Backoffice.
- Technical support and customer care
- Resolve incidents, requests or questions about how the platform works.
- B2B communications
- Send information about software updates, new AI features and commercial communications (you may withdraw consent at any time).
- Security and fraud prevention
- Ensure platform stability, prevent unauthorised access and comply with applicable legal obligations.
6. Disclosure of data to third parties
SmartAtelier does not sell personal data to third parties. We only share information with processors that are essential to operating the B2B service:
- Cloud infrastructure and server providers
- Hosting and cloud computing companies under strict security standards.
- AI and messaging infrastructure providers
- Official APIs for WhatsApp Business integration and AI model processors.
- Payment processors
- Banks and secure payment platforms.
- B2B analytics and CRM services
- Customer-management tools and technical software analytics.
7. International transfers
If we use tools or service providers located outside the European Economic Area (EEA), SmartAtelier ensures that international data transfers take place under an adequate level of protection, backed by Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent legal frameworks.
8. Security and retention
We will retain personal data for as long as the B2B contractual/commercial relationship remains in force, or until the data subject requests erasure. Thereafter, the data will be blocked for the legally required periods to address possible administrative, tax or legal liabilities.
SmartAtelier applies technical, organisational and encryption security measures to protect the confidentiality and integrity of the information against unauthorised access, loss or alteration.
9. Your rights
Users and data subjects may exercise the following data-protection rights at any time:
- Access
- Know which personal data we process.
- Rectification
- Request correction of inaccurate or incomplete data.
- Erasure
- Request deletion of the data when they are no longer needed for the stated purposes.
- Objection or restriction
- Request restriction or cessation of processing in specific cases.
- Portability
- Receive your data in a structured, commonly used format.
To exercise any of these rights, send an email to info@smartatelier.ai with the subject "Exercise of Data Protection Rights". You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es if you consider your rights have been infringed.
10. Privacy contact
For any question or clarification about this Privacy Policy or the processing of your personal data, you may contact:
- Owner
- SmartAtelier (Tax ID: 45986858Z)
- Website
- www.smartatelier.ai
- info@smartatelier.ai